How do I know if My Blackberry is Hard Locked?
Every once in a while, we get customers requesting BlackBerry Unlock Codes only to find out that their phone was hard-locked to begin. They become upset because they cannot unlock their phones and a great burden is pressed on us as well.
This article is written for you to double check that your BlackBerry is NOT hard-locked before purchasing a code. This is the most prevalent on BlackBerries purchased from E-bay, Craigslist and other third party markets. The instructions are listed below and requires no technical savvy.
1.) Proceed to the Options Menu (it is represented by a picture of a wrench) 2.) Go to Advanced Options 3.) Go to SIM Card 4.) Type MEPD (they do not have to be caps) - You will not see any text appear as you type it 5.) A new menu will appear with SIM, Network, Network Subset, Service Provider and Corporate. PLEASE NOTE: If all fields are "disabled" or "inactive", your phone is already unlocked. 6.) Type in MEP2 - Again, you will not see any text appear. 7.) A new Box will appear.
The figure in Brackets represents the number of tries you have remaining before your phone is hard-locked. All BlackBerries come with MEP (10 Left). When your phone is hard-locked, it will say MEP (0 Left). In this case, your phone cannot be unlocked and is forever locked to its Network Carrier.
If your phone is hard locked to the original carrier. There is very little you can do yourself. At this point Research In Motion the manufactures of the phones are the only ones that can fix this issue. You can ask your carrier if they will assist with sending it to RIM for this purpose, this is a long short and I honestly doubt they will want to help. You likely will need to open a fee-based incident support ticket directly with RIM and see if they will (for even more fee I am sure) do this for you. Good Luck
This article is written for you to double check that your BlackBerry is NOT hard-locked before purchasing a code. This is the most prevalent on BlackBerries purchased from E-bay, Craigslist and other third party markets. The instructions are listed below and requires no technical savvy.
1.) Proceed to the Options Menu (it is represented by a picture of a wrench) 2.) Go to Advanced Options 3.) Go to SIM Card 4.) Type MEPD (they do not have to be caps) - You will not see any text appear as you type it 5.) A new menu will appear with SIM, Network, Network Subset, Service Provider and Corporate. PLEASE NOTE: If all fields are "disabled" or "inactive", your phone is already unlocked. 6.) Type in MEP2 - Again, you will not see any text appear. 7.) A new Box will appear.
The figure in Brackets represents the number of tries you have remaining before your phone is hard-locked. All BlackBerries come with MEP (10 Left). When your phone is hard-locked, it will say MEP (0 Left). In this case, your phone cannot be unlocked and is forever locked to its Network Carrier.
If your phone is hard locked to the original carrier. There is very little you can do yourself. At this point Research In Motion the manufactures of the phones are the only ones that can fix this issue. You can ask your carrier if they will assist with sending it to RIM for this purpose, this is a long short and I honestly doubt they will want to help. You likely will need to open a fee-based incident support ticket directly with RIM and see if they will (for even more fee I am sure) do this for you. Good Luck
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Want to find out more about how to unlock BlackBerry Phone, then visit Jennifer Croner's site on how to choose the best BlackBerry unlock code for your needs.
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